Customer Portal
The Customer Portal module is designed to enhance communication and collaboration between transport companies and their customers. It offers a centralized platform where customers can access essential information about their jobs, including job status updates, job details, invoices, and other relevant information.
Key Advantages
Improved Communication
The Customer Portal helps improve communication between the logistics provider and their clients. By providing access to job information and details, clients can stay informed and up-to-date on their shipments. This helps reduce the number of calls and emails between both parties, streamlining the communication process and saving time.
Enhanced Customer Experience
It can provide a better customer experience by giving clients a centralized location to view their shipments, invoices, and other important information. Which helps clients feel more in control of their logistics operations and can help build trust with their logistics provider.
Greater Transparency
With access to job details, clients can have greater visibility into their shipments' progress. They can see real-time updates, know the current status of their shipment, and have access to historical information on each shipment. This helps clients make informed decisions and manage their logistics operations better.
Increased Efficiency
By providing clients with a self-service portal, logistics providers can reduce the number of manual tasks involved in managing customer inquiries. Clients can access the information they need quickly and easily, reducing the time and resources needed to manage customer requests.
Cost Savings
The Customer Portal module can help save costs by reducing the number of calls and emails between logistics providers and their clients. By streamlining communication and providing self-service options, clients can access information quickly, reducing the need for additional staff to manage customer inquiries. This can help logistics providers reduce overhead costs and improve their bottom line.
